FAQ - Frequently Asked Questions
HOW LONG ARE SHIPPING TIMES?
Your products will ship within two to ten days of your order, and then take up to four weeks to reach your doorstep. Each product has an estimated delivery time that you can find in the product description.
** Due to circumstances surrounding the ongoing pandemic (COVID-19 lockdowns and USPS shorthanded), delivery may take up to six weeks.**
WHAT'S YOUR RETURN POLICY?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
CAN I CANCEL MY ORDER?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
WHAT HAPPENS IF I RECEIVE THE WRONG ITEM?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
DO YOU OFFER EXCHANGES?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?
You will receive an email confirmation containing the Order Number and details of your purchase. Once your order has been shipped you will receive another email confirmation, your shipping confirmation email, which will contain your tracking number and other details regarding order status in it.
HOW CAN I MAKE A CHANGE TO THE ITEMS IN MY ORDER?
Amending your order is allowed on or before 11:59pm (PST) on the same day from the order being placed. You may contact us via firstname.lastname@example.org to request for change.
HOW CAN I RETURN MY ITEM?
To return an item please contact our customer care email email@example.com with your order details and reason for return.
WHAT ARE YOUR PAYMENT OPTIONS?
We accept all major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal, Shop Pay (pay in full or installments), Apple Pay, Google Pay, Meta Pay and Amazon Pay.
WHAT IS YOUR ORDER CANCELLATION POLICY?
Cancellation of order is allowed on or before 11:59pm (CST) on the same day. After that time, cancellation will no longer be entertained. You may contact us via firstname.lastname@example.org to request for cancellation.
WHERE IS MY ORDER BEING SENT FROM?
We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.
WHAT ARE YOUR SHIPPING RATES?
Shipping is calculated at checkout. We offer Standard Free, Priority Insured, & Express. If you would like Express shipping, then please contact us at email@example.com.
IS ORDERING ONLINE SECURE?
Yes. We take the upmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
If we did not answer your questions above, then please feel free to contact us at firstname.lastname@example.org.